RETURNS AND REFUND POLICY

CANCELLATION BEFORE SHIPMENT:

Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on gauvihar09@gmail.com or call us on +918527469991, 8527467878 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.
EXCHANGE POLICY We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on gauvihar09@gmail.com or call us on +918527469991, 8527467878 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

RETURN POLICY

At GauVIhar.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
Full Refunds Possible If:
You received a defective item; the ordered item(s) is past its expiry date.
The patron should inform us in 24 hours of receipt of the items about the problem on the following WhatsApp numbers: 8527469991, 8527467878 or email us on gauvihar09@gmail.com with photographs.
Material will be replaced from the company store in 2 working days. We will take back the faulty goods at our cost from the customer place.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank`s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
During peak seasons please allow up to 15-18 business days for your return to process.

REFUND POLICY

How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you`re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
During peak seasons please allow up to 15-18 business days for your return to process.
100% Refund for prepaid orders if intimated to us before the initiation of delivery from the warehouse.
After delivery initiated it will come under return policy.
If you have any queries, contact us on gauvihar09@gmail.com or call us on +918527469991, 8527467878